Shipping policy
Last updated: 2 November 2026
Thank you for shopping with DRIFT & THORN. Please read this policy before placing your order.
1. Processing time
Orders are processed within 1–3 business days of payment being confirmed. Orders placed on a weekend or public holiday begin processing on the next business day. The daily cut-off is 8:00 PM AEST, Monday to Friday.
2. Shipping rates and delivery estimates
- Standard shipping: free on all orders
- Estimated delivery: 7–11 business days, excluding processing time
Orders ship from our international warehouse. We currently deliver to addresses within Australia & the United States.
3. Order tracking
When your order ships you will receive an email with a tracking number. The carrier's first scan can take up to 48 hours to appear.
4. Address changes and cancellations
Address changes must be requested within 24 hours of placing your order. Orders can be cancelled before dispatch only. Once an order has shipped it can no longer be cancelled; please see our Refund Policy.
5. Lost or damaged parcels
If your parcel arrives damaged, contact us straight away with photos. If your order is lost in transit, we will investigate and provide a resolution.
6. Contact us
Business name: DRIFT & THORN
ABN: 61 702 769 453
ACN: 702 769 453
Registered address: 117D Old Smithfield Road, Freshwater QLD 4870, Australia
Email: info@driftandthorn.com
Support hours: Monday to Friday, 8:00 AM to 4:00 PM AEST
Response time: within 24 hours on business days