FAQs

We deliver to addresses in Australia and the United States. Standard shipping is free on every order to both countries, with no minimum spend.

Orders are processed within 1–3 business days of payment being confirmed, then take an estimated 7–11 business days to arrive in both Australia and the US. Orders placed on a weekend or public holiday start processing on the next business day. The daily cut-off is 8:00 PM AEST, Monday to Friday.

Orders ship from our international warehouse.

When your order ships, we'll email you a tracking number. The carrier's first scan can take up to 48 hours to appear. You can check your order any time on our Track your order page.

Address changes must be requested within 24 hours of placing your order. Orders can be cancelled before dispatch only. Once an order has shipped it can no longer be cancelled, but you can return it under our refund policy.

If your parcel arrives damaged, contact us straight away with photos. If your order is lost in transit, we'll investigate and provide a resolution.

You have 30 days from the date your order is delivered to request a return.

Items must be unworn, unwashed and in their original condition, with all tags attached.

A 20% restocking fee, calculated on the item price, applies to change-of-mind returns and size exchanges. It's deducted from your refund, or charged before an exchange is sent. You're also responsible for the return label and postage on change-of-mind returns and size exchanges.

No fee applies to faulty, damaged or incorrect items.

• Items marked Final Sale at checkout
• Anything worn, washed or missing its original tags
• Original shipping charges
• Shipping Protection, where purchased
• Intimate or hygiene items

Email info@driftandthorn.com with your order number and the reason for your return. Once your request is confirmed, we'll send return instructions and the return address. Pack the item securely and post it using a trackable service.

Email info@driftandthorn.com as soon as possible with your order number and a photo of the issue. We'll cover reasonable trackable return postage, or provide a replacement or full refund, in line with the Australian Consumer Law.

Once your return has arrived and passed inspection, your refund is processed within 10 business days to your original payment method.

Nothing in our policies limits, excludes or changes your rights under the Australian Consumer Law.

Check the sizing information on each product and our Size & Fit guide. Sizing varies by style, so if you're unsure, email us before ordering.

Follow the care label and any instructions supplied with the item. For boots, see our Boot Care guide.

All available payment options are shown at checkout.